By accessing or using the TillPoint mobile application and website (the "Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.
2. Service Description
TillPoint is an online grocery delivery service operating in Zimbabwe. We provide a platform for customers to browse, order, and receive grocery products delivered to their specified addresses.
3. Account Registration
To use our Service, you must:
• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
4. Orders and Payment
All orders are subject to product availability. Prices displayed are in USD and include applicable taxes unless otherwise stated. Payment must be made at the time of order through our secure payment gateway.
We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
5. Delivery
Delivery times are estimates and may vary based on factors including traffic, weather, and order volume. We will make reasonable efforts to deliver within the estimated timeframe but cannot guarantee exact delivery times.
You must ensure someone is available to receive the delivery at the specified address. If delivery cannot be completed due to your unavailability, additional delivery charges may apply.
6. Returns and Refunds Policy
Due to the perishable nature of grocery products, we have specific return policies:
• Perishable Goods: We do not accept returns of perishable items (fresh produce, dairy, meat, frozen goods) unless they were received in poor or damaged condition.
• Reporting Issues: Any issues with perishable goods must be reported within 2 hours of receipt. Please contact us via WhatsApp with photos of the affected items.
• Non-Perishable Goods: Unopened non-perishable items may be returned within 7 days of delivery for a full refund.
• Damaged Items: If items arrive damaged, we will provide a full refund or replacement at no additional cost.
• Wrong Items: If you receive incorrect items, please contact us immediately and we will arrange for collection and replacement.
7. Product Quality
We strive to provide fresh, high-quality products. Product images are for illustration purposes and actual products may vary slightly in appearance. We reserve the right to substitute products with similar items of equal or greater value if the ordered item is unavailable.
8. Order Cancellation
Orders may be cancelled within 5 minutes of placement for a full refund. After this period, cancellation may not be possible as order preparation may have begun. Please contact our support team for assistance with cancellations.
9. Limitation of Liability
TillPoint shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid for the specific order in question.
10. Intellectual Property
All content on the TillPoint platform, including logos, images, text, and software, is the property of TillPoint or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
13. Contact Information
For questions about these Terms, please contact us:
